Our National Monitoring Center is located inside our corporate facility in Irvine, California. It is a 3,000 square foot, secure portion of our office with restricted access to authorized personnel only. It operates 24 hours a day, 7 days a week, 365 days a year. It is staffed with more than twenty, full-time employees that operate the center via three ten (10) hour shifts that overlap during peak hours. These employees are divided into shifts that allows for bilingual personnel to be on duty at practically all times. Each one of the shifts is managed by a supervisor who reports directly to the Monitoring Center manager.
All monitoring services that we provide are handled by our Monitoring Center, from radio frequency monitoring to GPS tracking to breath alcohol testing. In addition, our staff is available at 24 hours a day to handle direct calls from agency officers or court personnel.
As our focus is solely on offender supervision, our staff is dedicated only to handling the needs of our offenders and the agency officers assigned to their cases. We are not a residential burglar alarm company or another unrelated firm that provides non-offender related services from our Monitoring Center. Offender monitoring and supervision services are our only priority.